Privacy Policy

Questwave Privacy Policy

https://www.questwave.nl/

About our privacy policy

Questwave cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of

our services with care. We never make your data available to

third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by

Questwave. The effective date for the validity of these terms and conditions is June 13, 2025; the publication of a

new version cancels all previous versions. This privacy policy describes what data about you

we collect, what this data is used for, and with whom and under what conditions

this data may be shared with third parties. We also explain how we store your

data, how we protect your data against misuse, and what rights you have with regard

to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person. You

will find the contact details at the end of our privacy policy.

About data processing

Below, you can read how we process your data, where we store it (or have it stored), which

security techniques we use, and who has access to the data.

Office365

We use the services of Office365 for our regular business email communications. This party has

taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our

data as much as possible. Office365 does not have access to our mailbox, and we treat all our email communications

confidentially.

Payment processors

Mollie

We use the Mollie platform to process (some of) the payments in our online store. Mollie processes your name, address, and city of residence information, as well as your payment details such as your bank account or

credit card number. Mollie has taken appropriate technical and organizational measures to protect your

personal data. Mollie reserves the right to use your data to further improve its

services and, in that context, to share (anonymized) data with third parties.

All the above-mentioned safeguards regarding the protection of your personal data also

apply to the parts of Mollie's services for which it engages third parties. Mollie will not retain your

data longer than permitted by law.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur,

you are required to provide your name and email address. WebwinkelKeur shares this data with us so that we can

link the review to your order. In some cases, WebwinkelKeur may contact you

to provide an explanation of your review. If we invite you to leave a review,

we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you

to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures

to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose

of providing the service, for which we have given WebwinkelKeur

permission. All the above-mentioned guarantees regarding the protection of your

personal data also apply to the parts of the service for which

WebwinkelKeur engages third parties.

Trustpilot

Trustpilot: We collect reviews via the Trustpilot platform. If you leave a review via

Trustpilot, you are required to provide your name and email address. Trustpilot shares this data

with us so that we can link the review to your order. In some cases, Trustpilot may contact

you to provide an explanation of your review. If we invite you to leave a review,

we will share your name and email address with Trustpilot. They will use this data solely for the purpose of

inviting you to leave a review. Trustpilot has taken appropriate technical and organizational

measures to protect your personal data. Trustpilot reserves the right

to engage third parties for the purpose of providing the services, for which we have given

Trustpilot permission. All the above-mentioned guarantees regarding the protection

of your personal data also apply to the parts of the service for which

Trustpilot engages third parties. Shipping and logistics

PostNL

If you place an order with us, it is our responsibility to have your package delivered to you. We use

the services of PostNL to carry out deliveries. For this purpose, it is necessary that we share your name,

address, and city details with PostNL. PostNL uses this information solely for the purpose of

executing the agreement. If PostNL engages subcontractors, PostNL will also make your information

available to these parties.

UPS

If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of UPS to carry out deliveries. For this purpose, it is necessary that we share your name, address, and city details with UPS. UPS uses this information solely for the purpose of executing the agreement. If UPS engages subcontractors, UPS will also make your information available to these parties.

Invoicing and Accounting

Jortt

Jortt: We use the services of

Jortt to maintain our administration and accounting. We share your name, address, and city information, as well as details regarding your order.

This information is used to manage sales invoices. Your personal data is

transmitted and stored securely. Jortt is obligated to maintain confidentiality and will treat your data

confidentially. Jortt will not use your personal data for purposes other than

described above.

e-boekhouden.nl

e-boekhouden.nl: We use the services of e-boekhouden.nl to maintain our administration and accounting. We share your name, address, and city information, as well as details regarding your order.

This information is used to manage sales invoices. Your personal data is transmitted and stored securely. e-boekhouden.nl is obligated to maintain confidentiality and will treat your data confidentially. e-boekhouden.nl does not use your personal data for purposes other than those described above.

External sales channels

Marktplaats.nl

We sell (some of) our products through the Marktplaats.nl platform. If you place an order through this platform, Marktplaats.nl shares your order and personal data with us. We use this data to

process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Cardmarket.com

Cardmarket: We sell (some of) our products through the Cardmarket platform. If you place an order through this

platform, Cardmarket shares your order and personal data with us. We use

this data to process your order. We treat your data confidentially and have taken appropriate

technical and organizational measures to protect your data against loss and

unauthorized use.

Purpose of data processing

General purpose of processing

We use your data solely for the purpose of providing our services. This means that the purpose of

processing is always directly related to the order you place. We do not use your data for

(targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your

request—we will ask your explicit consent. Your

data will not be shared with third parties, except to meet accounting and other administrative

obligations. These third parties are all bound by confidentiality based on the agreement

between them and us, an oath, or a legal obligation.

Automatically Collected Data

Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser, and

operating system) is not personal data.

Cooperation with Tax and Criminal Investigations

In certain cases, Questwave may be legally obligated to share

your data in connection with tax or criminal investigations by government authorities. In such a case,

we are forced to share your data, but we will object to this within the limits of the law.

Retention Periods

We retain your data for as long as you are our client. This means that we retain your client profile until you

indicate that you no longer wish to use our services. If you inform us of this, we will

also consider this as a request to be forgotten. This also means that we will not retain your data for longer than two years

from the last point of contact or transaction, unless there is a legal justification for doing so.

Due to applicable administrative obligations, we are required to retain invoices containing your

(personal) data, so we will retain this data for as long as the applicable retention period runs.

However, employees no longer have access to your client profile and documents we have produced in connection with

your assignment.

Your rights

Under applicable Dutch and European law, you, as a data subject, have certain rights with

regard to the personal data processed by or on behalf of us. We explain below which

rights these are and how you can invoke them. In principle, to prevent misuse, we will only send

transcripts and copies of your data to the email address you already have on file with us. If you wish to receive the

data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain records of processed requests; in the case of a request to be forgotten,

we record anonymized data. You will receive all transcripts and copies of data in the

machine-readable data format we use within our systems. You have the right to lodge a

complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data

incorrectly.

Right of Access

You always have the right to access the data we process (or have processed) that relates to you personally or

can be traced back to you. You can submit a request to this effect to our contact person for

privacy matters. You will then receive a response to your request within 30 days. If your request is granted,

we will send you a copy of all data to the email address we have on file, along with an overview of the processors

who hold this data, stating the category under which we have stored this data.

Right of Rectification

You always have the right to have the data we process (or have processed) that relates to you personally or

can be traced back to you, amended. You can submit a request to this effect to our contact person

for privacy matters. You will then receive a response to your request within 30 days. If your request is granted,

we will send you confirmation that the data has been amended to the email address we have on file.

Right to restrict processing

You always have the right to restrict the data we process (or have processed) that relates to you personally or

can be traced back to you. You can submit a request to that effect to our contact person for

privacy matters. You will then receive a response to your request within 30 days. If your request is granted,

we will send you confirmation to the email address we have on file that the data will no longer

be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process (or have processed) that relates to you personally or

can be traced back to you processed by another party. You can submit a request to that effect to

our contact person for privacy matters. You will then receive a response to your request within 30 days. If your

request is granted, we will send you copies or copies of all data

about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address we have on file for you.

In all likelihood, in such a case, we will no longer be able to continue providing services, because the secure

linking of data files can then no longer be guaranteed. Right to Object and Other Rights

You have the right to object to the processing of your personal data

by or on behalf of Questwave in appropriate cases. If you object, we will immediately cease processing the data

pending the handling of your objection. If your objection is justified, we will provide you with copies and/or copies

of data that we process (or have processed) and then permanently cease processing. You

also have the right not to be subject to automated individual decision-making or profiling.

We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Cookies

Google Analytics

Our website uses cookies from the American company Google, as part of the "Analytics" service.

We use this service to track and obtain reports on how visitors use the website.

This processor may be required by applicable laws and regulations to provide access to this

data. We collect information about your browsing behavior and share this data with Google. Google can interpret this

information in conjunction with other data sets and thus track your movements on the internet.

Google uses this information to provide targeted advertisements (AdWords) and

other Google services and products.

Third-party cookies

If third-party software solutions use cookies, this is stated in this

privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page.

If the new privacy policy affects how we process data already collected

regarding you, we will notify you by email.

Contact details

Questwave

Dr. Struyckenstraat 113 4812BB Breda Nederland T (06) 3030-2032 E contact@questwave.nl

Contact person for privacy matters: Ryan Klaassen