Complaints

Complaints Procedure

We strive to always ensure your satisfaction. Do you still have a complaint? Below you can read how to submit it and how we will handle it.

1. How to submit a complaint

You can submit your complaint by email to contact@questwave.nl. Please include:

Your order number
A clear description of the complaint
Any supporting photos (if applicable)
2. Handling the complaint
You will receive a substantive response to your complaint within 48 hours.
We aim to work with you to find a suitable solution.
3. Dispute mediation via WebwinkelKeur

If you are not satisfied with the solution offered, you can submit your dispute for mediation through WebwinkelKeur. We recommend that you first contact us at contact@questwave.nl to find a solution together.

More information about dispute mediation can be found on the official WebwinkelKeur website: Webwinkelkeur