General Terms and Conditions

Questwave Terms and Conditions

https://questwave.nl

Terms and Conditions based on the WebwinkelKeur model terms and conditions.

Table of Contents

Article 1 - Definitions

Article 2 - Identity of the Entrepreneur

Article 3 - Applicability

Article 4 - The Offer

Article 5 - The Agreement

Article 6 - Right of Withdrawal

Article 7 - Costs in the Event of Withdrawal

Article 8 - Exclusion of the Right of Withdrawal

Article 9 - The Price

Article 10 - Conformity and Warranty

Article 11 - Delivery and Execution

Article 12 - Long-Term Transactions: Duration, Termination, and Extension

Article 13 - Payment

Article 14 - Complaints Procedure

Article 15 - Disputes

Article 16 - Additional or Deviating Provisions

Article 1 - Definitions

The following definitions apply in these terms and conditions:

1. Reflection Period: the period within which the consumer can exercise their right of withdrawal; Read all

about the cooling-off period

2. Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a

distance contract with the entrepreneur;

3. Day: calendar day;

4. Duration transaction: a distance contract relating to a series of products and/or services,

where the delivery and/or purchase obligation is spread over time;

5. Durable data carrier: any instrument that enables the consumer or entrepreneur to store information addressed

to them personally in a way that allows future consultation and unaltered reproduction

of the stored information.

6. Right of withdrawal: the option for the consumer to cancel the

distance contract within the cooling-off period;

7. Model form: the model withdrawal form made available by the entrepreneur that a

consumer can complete when exercising their right of withdrawal.

8. Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

9. Distance Contract: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the

agreement, exclusive use is made of one or more means of distance communication;

10. Distance Communication Means: a means that can be used to conclude an

agreement, without the consumer and entrepreneur being present in the same place at the same time.

11. General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Questwave

Dr. Struyckenstraat 1134812BB Breda

Netherlands

T (063) 030-2032

E contact@questwave.nl

Chamber of Commerce 95536817

VAT number NL005163113B03

Article 3 - Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and orders concluded

between the entrepreneur and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the

consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is

concluded that the general terms and conditions are available for inspection at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible upon

the consumer's request. 3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before

the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily

store it on a durable data carrier. If this is not reasonably possible,

before the distance contract is concluded, the consumer will be informed where the general

terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer upon request,

electronic or otherwise.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions,

the second and third paragraphs apply accordingly, and in the event of

conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most

favorable to them. 5. If one or more provisions in these general terms and conditions are at any time wholly or partially

voided or annulled, the agreement and these terms and conditions will remain in force for the remainder, and

the provision in question will be immediately replaced by mutual agreement with a provision that approximates the purport

of the original as closely as possible.

6. Situations not covered by these general terms and conditions must be assessed 'in the spirit'

of these general terms and conditions.

7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be

van de betreffende producten.

Artikel 6 - Herroepingsrecht

Bij levering van producten:

1. Bij de aankoop van producten heeft de consument de mogelijkheid de overeenkomst zonder opgave van

redenen te ontbinden gedurende 14 dagen. Deze bedenktermijn gaat in op de dag na ontvangst van het product

door de consument of een vooraf door de consument aangewezen en aan de ondernemer bekend gemaakte

vertegenwoordiger.

2. Tijdens de bedenktijd zal de consument zorgvuldig omgaan met het product en de verpakking. Hij zal het

product slechts in die mate uitpakken of gebruiken voor zover dat nodig is om te kunnen beoordelen of hij het

product wenst te behouden. Indien hij van zijn herroepingsrecht gebruik maakt, zal hij het product met alle

geleverde toebehoren en - indien redelijkerwijze mogelijk - in de originele staat en verpakking aan de ondernemer

retourneren, conform de door de ondernemer verstrekte redelijke en duidelijke instructies.

3. Wanneer de consument gebruik wenst te maken van zijn herroepingsrecht is hij verplicht dit binnen 14 dagen,

na ontvangst van het product, kenbaar te maken aan de ondernemer. Het kenbaar maken dient de consument te

doen middels het modelformulier of door middel van een ander communicatiemiddel zoals per e-mail. Nadat de

consument kenbaar heeft gemaakt gebruik te willen maken van zijn herroepingsrecht dient de klant het product

binnen 14 dagen retour te sturen. De consument dient te bewijzen dat de geleverde zaken tijdig zijn

teruggestuurd, bijvoorbeeld door middel van een bewijs van verzending.

4. Indien de klant na afloop van de in lid 2 en 3 genoemde termijnen niet kenbaar heeft gemaakt gebruik te willenmaken van zijn herroepingsrecht resp. het product niet aan de ondernemer heeft teruggezonden, is de koop een

feit.

When providing services:

1. When providing services, the consumer has the right to cancel the agreement without giving reasons for at least 14 days, starting on the date the agreement was concluded.

2. To exercise their right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the entrepreneur with

the offer and/or no later than upon delivery.

Article 7 - Costs in case of withdrawal

1. The consumer bears the direct costs of returning the product.

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but

no later than 14 days after withdrawal. This is subject to the condition that the product has already been

received by the online retailer or conclusive proof of complete return can be provided.

Refunds will be made via the same payment method used by the consumer, unless the consumer

explicitly consents to a different payment method.

3. In the event of damage to the product due to careless handling by the consumer, the consumer is

liable for any diminished value of the product.

4. The consumer cannot be held liable for diminished value of the product if

the entrepreneur has not provided all legally required information about the right of withdrawal, which must be

provided before concluding the purchase agreement.

Article 8 - Exclusion of the Right of Withdrawal

1. The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2

and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer,

at least in good time before concluding the agreement.

2. Exclusion of the right of withdrawal is only possible for products:

that have been created by the entrepreneur according to the consumer's specifications;

that are clearly personal in nature;

that cannot be returned due to their nature;

that can spoil or expire quickly;

whose price is subject to fluctuations in the financial market over which the trader has no influence

has;

for individual newspapers and magazines;

for audio and video recordings and computer software of which the consumer has broken the seal;

for hygiene products of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or

during a specific period;

the provision of which has begun with the express consent of the consumer before the cooling-off period has

expired;

relating to betting and lotteries.

Article 9 - The Price

1. During the validity period stated in the offer, the prices of the products and/or

services offered will not be increased, except for price changes due to changes in VAT rates.

2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to

fluctuations in the financial market over which the entrepreneur has no influence. This subjection to fluctuations and the fact that any stated prices are target prices

will be stated in the offer.

3. Price increases within 3 months of the conclusion of the agreement are only permitted if

they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the

entrepreneur has stipulated this and:

they are the result of statutory regulations or provisions; or

the consumer has the authority to terminate the agreement effective from the date on which the

price increase takes effect.

5. The prices stated in the offer of products or services include VAT.

6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the entrepreneur is not obligated to deliver the product at the

incorrect price.

Article 10 - Conformity and Warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the

offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date

of the conclusion of the agreement.

If agreed, the entrepreneur also guarantees that the product is suitable for other than

normal use.

2. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and

claims that the consumer can assert against the entrepreneur under the agreement.

3. The statutory warranty applies to all products. The duration of the statutory warranty may vary

based on the nature of the product.

4. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of discovering the defect.

5. The warranty does not apply if:

the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the company and/or on the packaging;

the defect is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 - Delivery and Execution

1. The company will exercise the utmost care when receiving and

executing orders for products and when assessing requests for the provision of services.

2. The place of delivery is the address that the consumer has provided to the company.

3. Subject to the provisions of paragraph 4 of this article, the company will execute accepted

orders expeditiously, but no later than within 30 days, unless the consumer has agreed

to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or

can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the

order. In that case, the consumer has the right to cancel the agreement free of charge.

The consumer is not entitled to compensation.

4. All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.

5. In the event of cancellation in accordance with paragraph 3 of this article, the company will refund the amount paid by the consumer

as soon as possible, but no later than 14 days after cancellation.

6. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a

replacement item. The delivery of a replacement item will be clearly and comprehensibly communicated no later than upon delivery.

The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.

7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of

delivery to the consumer or a previously designated representative made known to the entrepreneur,

unless expressly agreed otherwise.

Article 12 - Long-term transactions: duration, termination, and extension

Termination

1. The consumer can terminate an agreement concluded for an indefinite period and which extends to the regular

delivery of products (including electricity) or services, at any time, subject to

the agreed termination rules and a notice period of no more than one month.

2. The consumer may terminate an agreement entered into for a fixed period and intended for the regular delivery of products (including electricity) or services at any time towards the end of the

fixed period, subject to the agreed termination rules and a notice period

of no more than one month.

3. The consumer may terminate the agreements referred to in the previous paragraphs:

at any time and not be limited to termination at a specific time or during a specific

period;

at least terminate them in the same manner as they were entered into; always terminate them with the same notice period as the entrepreneur has stipulated for itself.

Extension

1. An agreement entered into for a fixed period and intended for the regular delivery of products

(including electricity) or services may not be tacitly extended or renewed for a

fixed period.

2. Notwithstanding the previous paragraph, an agreement concluded for a fixed period and intended for the regular delivery of daily newspapers, weekly newspapers, and magazines may be tacitly extended for a fixed period of up to three months, if the consumer can cancel this extended agreement at the end of the

extension period with a notice period of no more than one month.

3. An agreement concluded for a fixed period and intended for the regular delivery of products

or services may only be tacitly extended for an indefinite period if the consumer may cancel it at any time with a notice period of no more than one month and a notice period of no more than three months

if the agreement is intended for the regular, but less than monthly, delivery of daily newspapers,

weekly newspapers, and magazines. 4. A limited-term agreement for the regular delivery of daily newspapers, news, and

weekly magazines (trial or introductory subscription) is not automatically renewed and ends

automatically after the trial or introductory period.

Duration

1. If an agreement has a duration of more than one year, the consumer may terminate the agreement

at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude

termination before the end of the agreed term.

Article 13 - Payment

1. Unless otherwise agreed, amounts owed by the consumer must be

paid within 7 business days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an

agreement to provide a service, this period commences after the consumer has received confirmation of the

agreement. 2. The consumer is obligated to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur.

3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions,

to charge the consumer reasonable costs made known to him in advance.

Article 14 - Complaints Procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints

in accordance with this complaints procedure.

2. Complaints about the performance of the agreement must be submitted fully and clearly described

to the entrepreneur within two months after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of

receipt. If a complaint requires a foreseeably longer processing time, the

entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when

the consumer can expect a more detailed response.

4. If the complaint cannot be resolved amicably, a dispute arises that is subject to the

dispute resolution procedure.

5. In the event of complaints, a consumer must first contact the entrepreneur. If the online store is

affiliated with WebwinkelKeur and complaints that cannot be resolved amicably, the

consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether

this online store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a

resolution is still not reached, the consumer has the option to have their complaint handled

by the independent dispute committee appointed by WebwinkelKeur. The decision is binding, and

both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute

to this dispute committee incurs costs, which the consumer must pay to the

relevant committee.

6. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

7. If the entrepreneur finds a complaint to be justified, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply

are exclusively governed by Dutch law, even if the consumer resides abroad.

2. The Vienna Sales Convention does not apply.

Article 16 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the

consumer and must be recorded in writing or in such a way that they can be stored by the consumer

in an accessible manner on a durable data carrier.